FAQs
Frequently Asked Questions (FAQs)
Fabric Heaven
1. What products do you offer?
We offer a wide range of premium women’s clothing, including:
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Printed & embroidered khaddar
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Light khaddar suits
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Linen suits
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1-piece, 2-piece, and 3-piece outfits
Each product is carefully selected for quality, comfort, and style.
2. Are all products original?
Yes! All items available at Fabric Heaven are 100% original and authentic, sourced directly from trusted brands and suppliers.
3. How can I place an order?
You can order through our:
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Website/shop page
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Instagram or Facebook inbox
Just send us the product picture, size, and your details.
4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Pakistan.
6. How long does delivery take?
Delivery normally takes:
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2–4 working days for major cities
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3–6 working days for other areas
Delays may occur due to weather or courier issues, but we keep customers updated.
7. How can I track my order?
Once your parcel is shipped, we share a tracking number so you can check real-time updates on the courier’s website.
8. Do you accept returns or exchanges?
Yes, we offer returns/exchanges only if:
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You received a wrong item
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You received a damaged item
Note:
We do not offer size exchanges, color changes, or change-of-mind returns.
Product must be unused, unwashed, and in original condition.
9. How do I contact customer support?
You can reach us through:
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Instagram DM
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Facebook inbox
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WhatsApp
Our team is available daily to assist you quickly.
10. Do you restock sold-out items?
Some articles are restocked based on availability. You can message us to check restock status or get added to a waitlist.
11. Do you offer stitching services?
Currently, we do not offer stitching services. All items are sold as ready-to-wear or unstitched (if mentioned).
12. Are your product colors accurate?
We try our best to upload clear, high-quality images. Slight color variations may occur due to lighting or device settings.
